They didn't fix the issue they just charged me more. AVAST states one price and then charged me another via third party payment center. They charged me 15.00 more than what I am offered by discount. They offer discounted prices within my shortcut to their site attached to my license. The issue is with trying to purchase the product via my connection with AVAST. Not wait until customer support opens back up on Monday. I pay for a service therefore I should get quicker results. The last email I got was from AVAST stating it was DigitalRiver Issue. If you read both my replies AVAST could not help.
I was going to try to go via renewal again to see if maybe the free version would have taken care of the software issue in some crazy way, but I'm afraid of being charged twice when they finally fix it on their end. So I suggest if you have any issues with payment go straight to Digital River. Finally something that makes sense comes forth out of their mouths that go to the website and DL the free version for now while we investigate the problem.
Of course still being professional as much as I can muster from a 4 day cluster "F". They wanted to charge me MORE money and I told the girl no matter what I pay doesn't gaurentee the DL will come through and then I will go through the roof. My ticket is going to the accounting team because for some reason my billing address is not showing up any type of pay account purchase I use. I get supervisor and finally make some head way. But she can't do that so I stated I wanted to talk to a supervisor because I've had it up to here. So then they give me the runaround and then tell me that they can run my card again but it will be 49.99 I said no, I want to atleast pay the 39.99 that I am offered online for being a loyal customer. Why don't you just tell people to call customer care there. OK so reply was there is an issue with DigitalRiver. If you have submitted the request to Avast then please provide the ticket number so that we can escalate to concern team to get further assistance. The support is through email, Avast Forum and Social Media. Please be informed that there is no live person support available for Avast. We are sorry for the inconvenience caused. Please follow the instructions in this link to contact our Sales Support - įeel free to contact us for further assistance. We apologize for the inconvenience caused. 5 star praises tells me this is a failed product. Alot of people are complaining about same said issues. I went to every area I could to see if there was a fix. Every answer to most complaints on FaceBook is a general statement. Even my Discover card gives same error message that payment has failed. I called Paypal we went through everything and they see the transaction but it is held up by AVASTS end. I have a problem renewing my subscription via Paypal, via Credit card.
So I went to forums and FB posts and all I see is complaint after complaint after complaint. If you want me to buy your product you would think someone would go out of their way.
Why am I emailing someone and waiting for answers as how to fix my auto renewal problem.